Program’s opening, the introduction of the participants, introduction to Executive Education at CATÓLICA-LISBON.

Main topics:

• Welcome the participants; 
• Presentations;
• Program’s organization;
• Used methods and systems.

The construction and development journey of an RPA initiative requires special care in its early phase. This session analyzes in a structured way the set of steps that represent this decisive phase to the RPA life’s circle in the organization:
 

• Engage and align expectations - RPA awareness;
• Prospecting in the first cases;
• Qualification;
• Probative value;
• Start-up preparation - RPA Take-off;

The processes take an essential role in the companies, being part of a critical feature of success. Without clear designed and analyzed processes, the organizations can’t tread the path to excellence and continuous improvement. In this session, it is done a panoramic analysis of the theme, as a way to frame the process automation.

Main topics:

• Introduction to BPM;
• Design and Process Analysis;

In the digital era, the events that happen in the real world are designed automatically, leave an enormous digital footprint, which can be analyzed in an automatic way, to understand what is the process really made by the users.
The tools used for this one are in the framework of Process Mining and Task Mining.

Main topics:

• The digital footprint of the process in the digital environment;

The success of an RPA initiative is measured by the excellence of the Business Case. This session analyzes the several different dimensions to keep in mind to analyze the Business Case and measure globally the performance of a RPA initiative.

Main topics:

• The success metrics target focus;
• The quantitative and qualitative dimensions which must make the Business Case;

This session analyzes the concrete implementation issue of the RPA in the organizations and his integration in a more general scenario of the digital transformation. Discuss the various models of governance in use, giving clues to the construction of a model appropriated to each organization.

Main topics:

• How to fit in the RPA in a more general scenario of the digital transformation in my organization?;

This session analyzes the various RPA technologies, pointing out the main characteristics, pros, and cons.

Main topics:

• Which criteria should I consider in the selection of RPA technologies?;
• What technological options exist?;
• Main technological components (Studio, BOR, FOR, Orchestrator);
• RPA with uiPath;
• Self-Automation (MS Power Automate).

In this session it will be showcased three real examples of applicability in a large scale of RPA, to promote an open discussion of the main experienced challenges.

Main topics:

• Briefcase history;
• Adopted governance model;
• Selection of the technology;
• What would I do in a different way if I started over?

This session closes the program, foreseeing the theme of the work’s future, relatively to the technological evolutions of the last decade, in particular artificial intelligence and automation, as background to explain what is process automation (RPA) and give perspective to their application fields and obtained results.

Main topics:

• Work’s future;
• Required new talents;
• The future of working ways;

This session will address the use of Chatbots as a complement to process automation, enabling the creation of an eco-system of intelligent operations that combine the effectiveness and efficiency of automated robots with the need for interaction with users.

Main topics: